TBT Services Case Study

Introduction:

TBT Services is a commercial laundry service and provide bespoke uniforms for businesses across the UK.

TBT supply a number of restaurants with linen and laundry services, along with a range of other business with Lab Coat / Uniform rentals, all requiring laundering on a weekly turnaround.

Challenge:

To provide a collection and delivery service that meets the needs of the customers as well as the process deadlines back at TBT headquarters.

Solution:

FFWD met with the planning team at TBT and a schedule was drawn up to accommodate the pick-up and drop off requirements of the customers.

FFWD has been entrusted with keys to certain customer’s premises to do night-time deliveries for the busier locations and those who require their items to be in place ready for the day as soon as staff arrive. The schedule accommodates customers who use the service once a week to those that use it multiple times per week.

Results:

The schedule has proven to be robust and cost-effective, the drivers work well with the team at TBT and are always mindful of the schedule and strive to exceed expectations.

 

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