Fulfilment (Pick and Pack)

At FFWD, we’re able to pick, pack and ship your order swiftly, carefully and cost-effectively to offer you as comprehensive a service as possible.

We have updated our fulfilment process to ensure that it is as seamless and as careful as possible to ensure that your delivery is safe and secure. 

What is the Fulfilment Process?

In order to complete the order fulfilment process, the first and most critical step is the Pick and Pack.

The 'Pick' in 'Pick and Pack' fulfilment is in regards to the customer filling out an online order form where they select the item(/s) that they would like to receive.

As soon as a customer completes their online order, the request is processed and their order is collected (picked) from their storage location and packaged appropriately (packed), ready to be shipped to the respective customer.

Pick and Pack Fulfilment vs Cross-Docking Fulfilment

While the smaller scale process of cross-docking fulfilment can be perfect for Groupon-style sales, it is not the best way to carry out a courier service.

Instead of cross-docking, FFWD prefers to use the Pick and Pack method of fulfilment which enables the packing process to be flexible and efficient when it comes to handling goods, and subsequently for the ongoing customer journey. By utilising the Pick and Pack strategy of Fulfilment processing, we are able to ensure that your delivery arrives intact and on time.

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