How to Choose The Right Courier For Your Small Business

Monday, 16th December 2019

If you are a small business, choosing the right courier can be important.

To go local, or not to go local?

Whilst the initial temptation may be to pick a better-known national service, a local courier may be the better option. Just because it’s a smaller business based locally does not mean it can’t deliver across the country – many have a network of agents who can take your delivery where it needs to go; here at FFWD, we have a nationwide network of over 1,300 drivers that deliver all over the UK.

It may work out as a much less expensive and more direct way to get your deliveries sent, as well as supporting and building relationships with other businesses in the area.

Put safety at the heart of your search 

Make sure the courier company you choose is licensed and insured. This information, as long as it is up to date, tells you that they are in good standing with the local government and protects you from liability in the case of an accident during the delivery. FFWD has been assessed and meet the registered level requirements of the Fleet Operator Recognition Scheme (FORS).

Good customer service

Fulfilling customer expectations and making sure deliveries are on time is tantamount to a small business. Some courier companies wait until their truck is completely full of orders before setting off, causing delay to your delivery. If your courier firm is often running behind schedule, this might be one of the reasons.

At FFWD, customer service is our biggest concern. Our bespoke Courier Management system allows customers to see all jobs and quotes with real-time updates. You will receive an email as soon as the delivery takes place, confirming the name of the person who took delivery.

Making sure your courier works for you 

Some companies aren’t good at fragile deliveries and some will not be upfront about their pricing strategy. Some are poor at same-day delivery, and others don’t do 24 hours; so make sure you choose one that matches your needs. Large or fragile items are no problem for us at FFWD; using our wide range of vehicles, we will find the best, most affordable options for you. Once everything is arranged we can often collect the delivery within 30 minutes.


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